Certified Hospitality Manager (CHM) Practice Exam

What is typically included in a mission statement?

1. A focus on profits above all else

2. A commitment to quality and affordability

3. A strict overview of employee performance metrics

4. A summary of company history

The correct answer is: A commitment to quality and affordability

A mission statement serves as a guiding light for an organization, encapsulating its core purpose, values, and goals. Including a commitment to quality and affordability aligns with the principles that companies strive to uphold in their mission statements. This choice reflects the organization’s dedication to not only delivering value to its customers but also maintaining high standards in their offerings. It conveys a balance between financial sustainability and the importance of customer satisfaction, which is critical for long-term success. In contrast, a focus on profits above all else would suggest a narrow vision that overlooks other essential factors such as customer experience or employee engagement, which are often critical for a thriving business. A strict overview of employee performance metrics would not be suitable for a mission statement as it is more operational than aspirational, lacking the broader context of an organization’s purpose. Similarly, a summary of company history is not typically included in a mission statement because it focuses more on past achievements rather than the future direction and values of the organization.