Ace the 2025 Certified Hospitality Manager Exam – Hospitality Heroes Wanted!

A business impact analysis (BIA) is a critical process used in the hospitality industry to evaluate the potential effects of disruptions on business operations. It systematically identifies and analyzes the consequences of various types of disruptions, such as natural disasters, technology failures, or pandemics, on the organization. This assessment not only helps in determining which business functions are essential for the organization's survival but also assists in prioritizing recovery strategies and allocating resources effectively.

Conducting a BIA enables hospitality managers to understand the financial, operational, and reputational impacts that disturbances can have on their properties, allowing them to develop comprehensive contingency and disaster recovery plans. This proactive approach is essential for maintaining service continuity, ensuring the safety of both guests and employees, and safeguarding the establishment's long-term viability in the face of unexpected events.