Ace the 2025 Certified Hospitality Manager Exam – Hospitality Heroes Wanted!

The primary role of a Certified Hospitality Manager (CHM) is to oversee and manage hotel operations. This involves a comprehensive understanding of all facets of hospitality management, including front office operations, housekeeping, maintenance, food and beverage services, and customer relationship management.

A CHM ensures that the hotel runs smoothly, providing an exceptional guest experience while adhering to operational standards and policies. They are responsible for staffing, training employees, managing budgets, and implementing strategies that enhance guest satisfaction and drive revenue. Their broad skill set enables them to adapt to various challenges within the hospitality environment.

While developing new hospitality products, handling financial investments, and creating marketing strategies can be part of a manager's duties, these responsibilities would typically be more specialized. The core focus for a CHM lies in the overall operation and management of the hotel, ensuring that every department functions cohesively to maintain the property’s standards and profitability.