Ace the 2026 Certified Hospitality Manager Exam – Hospitality Heroes Wanted!

Question: 1 / 400

How is organizational communication defined?

Communicating externally for marketing purposes

Communicating with individuals outside the organization

Communicating with people in your organization for a specific purpose

Organizational communication is defined as the process of interacting with individuals within the organization to achieve specific objectives. This includes sharing information, ideas, and feedback among team members, departments, and management. Effective organizational communication fosters collaboration, enhances team dynamics, and contributes to a clear understanding of goals, strategies, and tasks among all members.

This form of communication is essential for building relationships, resolving conflicts, and ensuring that everyone is aligned with the organization’s mission and vision. Unlike other forms of communication that might focus on marketing or external relations, organizational communication is primarily concerned with internal interactions that promote a productive work environment and facilitate the accomplishment of organizational goals.

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Communicating solely for informational purposes

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