Certified Hospitality Manager (CHM) Practice Exam

What impact does a manager’s self-awareness have on an organization?

1. It decreases communication effectiveness

2. It leads to poorer employee retention

3. Communication improves, employees are happier, and better decisions are made

4. It creates competition among teams

The correct answer is: Communication improves, employees are happier, and better decisions are made

A manager's self-awareness significantly enhances their ability to understand their emotions, strengths, weaknesses, and how their behavior affects others. This level of self-understanding fosters better communication within the organization, as self-aware managers are typically more open to feedback and skilled at articulating their thoughts and feelings clearly. When communication improves, it creates an environment in which employees feel more valued and understood. This boosts morale and promotes a culture of trust and collaboration, leading to higher employee satisfaction. Furthermore, self-aware managers are better equipped to make informed and balanced decisions, as they can weigh their biases and consider the perspectives of their team members. This holistic approach not only contributes to a healthier workplace atmosphere but also facilitates better decision-making processes that can positively influence the organization's performance. Overall, self-awareness in management is a key driver for fostering a positive organizational culture where employees are happier, more engaged, and more likely to stay with the company, thus enhancing overall retention rates.