Certified Hospitality Manager (CHM) Practice Exam

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Prepare for the Certified Hospitality Manager Exam with quizzes featuring flashcards and multiple choice questions, complete with hints and explanations. Ace your certification!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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How is organizational communication defined?

Communicating externally for marketing purposes
Communicating with individuals outside the organization
Communicating with people in your organization for a specific purpose
Communicating solely for informational purposes

The correct answer is: Communicating with people in your organization for a specific purpose

Organizational communication is defined as the process of interacting with individuals within the organization to achieve specific objectives. This includes sharing information, ideas, and feedback among team members, departments, and management. Effective organizational communication fosters collaboration, enhances team dynamics, and contributes to a clear understanding of goals, strategies, and tasks among all members. This form of communication is essential for building relationships, resolving conflicts, and ensuring that everyone is aligned with the organization’s mission and vision. Unlike other forms of communication that might focus on marketing or external relations, organizational communication is primarily concerned with internal interactions that promote a productive work environment and facilitate the accomplishment of organizational goals.